Are You Burning Money Paying Two People to Do a Job That Should Take Only One?

Are You Burning Money Paying Two People to Do a Job That Should Take Only One?

If you’re still relying on the outdated method of training—where the new trainee watches a senior cleaner perform a task, then mimics that task while being supervised—it’s time for a paradigm shift.

Imagine the efficiency of having a new hire learn everything they need to know before they ever step foot in a client’s home. No more wasting time and resources on double-staffing for training. With the CleanSmart system, your new cleaners can master essential cleaning techniques on their own, cutting out the need for on-the-job shadowing.

But let’s be clear—this shift only works if you have a strategic, documented process in place for cleaning each area of a home supported by procedures that define your tools, products, and actions that your cleaners need to follow at your company. That’s where CleanSmart enters the picture.

Our system offers an in-depth training program that takes just 2 to 2.5 hours per module, focusing on three key areas of bathrooms, kitchens, and dusting. After learning the techniques in-office, your trainee can head into the field and immediately start applying what they’ve learned with the trainer watching and only correcting when necessary, saving you time, money, and freeing up your senior staff to focus on higher-priority tasks.

Why Make This Shift?  The benefits of adopting the CleanSmart system are massive:

  • Save Time and Money: No more paying two people to do the job of one. Your cleaners will be fully prepared when they step into a home.  Most likely, your trainer will not need to watch more than one bathroom.
  • Improve Quality and Consistency: A documented process ensures that every home is consistently cleaned to your high standards, every time.
  • Boost Morale: Empowering your cleaners with the right training boosts their confidence and job satisfaction.
  • Reduce Cleaner and Client Attrition: Happy, well-trained cleaners stay longer, and satisfied clients stay loyal.
  • Fuel Company Growth: Efficient training means scaling your business becomes easier and more profitable.

I understand that shifting to 90% in-office training can feel overwhelming. Initially, I was going to compare it to adopting new scheduling software, but I have an example that hits even closer to home. I’ll never forget standing in front of 100 people at an ARCSI convention, debating with Sharon Cowan about the best way to give quotes. Sharon, an expert in in-home quoting, presented her case, while I advocated for phone quotes—a method I had relied on since starting my business in 1988. In fact, I’d only ever conducted one in-home quote.

In those early days, we sold 70 repeat clients over the phone in our first 90 days of operation. At that convention, not one company in the room used phone sales, and many pushed back, questioning how it could even work. But I was there to speak for a reason: by 2008, my cleaning service was generating $1.98 million in annual revenue, with 754 repeat clients. It took nearly 8 years for most cleaning companies to feel comfortable making the shift to phone sales, and today, many have even embraced online scheduling—a change that COVID-19 accelerated.

Just like that shift, this system is designed to make your business run more smoothly, profitably, and efficiently in the long term. Yes, it takes some upfront effort, but the return on investment is undeniable.Implementing in-office cleaner training will require you to input your specific cleaning processes into the system and train your team to use it effectively. But once you do, you’ll experience the highest return on any investment you’ve made for your company.

Take the Leap to Smarter Training today.  We’d love the opportunity to show you exactly how our system works. Contact us now to schedule a demo where we’ll show you the detailed animated training videos and the editable manual.  We’ll even walk you through the implementation process and show you just how simple and effective it is. Or, if you’d prefer to see for yourself, visit our website and order a free trial training kit to experience how engaging and effective animated training videos can be.