Author: Sharon Tinberg

If you’re still relying on the outdated method of training—where the new trainee watches a senior cleaner perform a task, then mimics that task while being supervised—it’s time for a paradigm shift. Imagine the efficiency of having a new hire learn everything they need to know before they ever step foot in a client’s home….

At first glance, this might seem like an odd question. Some readers might instantly think “KPIs, of course,” while others might say, “both.” And some might be left wondering what in the world I’m talking about. This comparison came to mind during a recent chat with one of my favorite clients, Jeff Marquie. Jeff and…

Over the past two weeks, I’ve had the unique opportunity to witness firsthand the stark difference in engagement between animation-based training and traditional training videos. The realization dawned on me somewhat humorously during a demo of my new bathroom training video to a prospective client. In the past, when showcasing my older videos—professionally crafted by…

In the dynamic world of the cleaning industry, the repeat client seems to have become a rare gem. Reflecting on my journey since joining ARCSI nearly two decades ago, the emphasis was predominantly on acquiring and retaining repeat clients while ensuring the employment of competent cleaners. However, in recent industry conferences, the focus has shifted….