BLOG
Engaging the applicant to actually show up for the interview
Welcome back to my series on engaging employees. Hopefully, you have written an alluring ad and you have received 30-40 responses. If that is true,
Employee Engagement starts with your recruiting advertisements
I am going to use the analogy of a wedding engagement as I present the subject of employee engagement to you in this series. Whether
How monthly clients gave us peace of mind
Accurately scheduled, the monthly client is a life saver The first rule to learning to love your monthly clients is to NEVER promise them the
NOBODY LIKES CHANGE
That is why client’s go repeat I have created the habit of making dinner while listening to Cleaning Business Today Live hosted by Tom Stewart,
Charge no first time in fee and win every bid
That’s how I bought repeat clients and it worked. I had 754 repeat clients in 2008 Repeat Clients were my company’s mission, vision and sole
What is a repeat client really worth?
It does not take a brain surgeon to figure out a bi-weekly client paying $150/visit is worth $3900/year. Yet so much time, money and energy
All $5M+ companies are documented in EVERY area You cannot ‘wing it’ and generate $5M
Are your cleaning processes and procedures documented? A detailed cleaning procedural manual is a key business tool for any organization that is very useful if
Repeat Client Retention-Define Expectations
My theme for the first quarter blogs of 2022 will be defining and meeting client levels of expectation. When I was training in offices across
This door will cost you a repeat client and a cleaner. When do you teach your cleaners to clean the bath door?
Granted, this was the dirtiest door I saw in the 56 offices I trained in but there was not an office that did not have
Can you ADD 2 repeat clients per week in 2022 Can you KEEP them?
I talk to a lot of owners every week who easily sell 2 repeat clients every week but at the end of the year they
Pretraining like pretreating makes the hardest job easier
Difficult cleaning jobs like a very dirty shower or stove top can be cleaned without pretreating but I would submit most of us would agree
Step 3-Bath cleaning process
Today we will cover step 3 of the process for cleaning a bathroom. Let’s review first. In step 1 there are 2 actions. First, bring
STEP 2 of Process Cleaning for baths
Today we will cover step 2 of the process for cleaning a bathroom. To review in step 1 there are 2 actions. First, bring your
To teach a process you need a process (that works)-Bath cleaning process-Step 1
• My name is Sharon Tinberg and I have dedicated the last 14 years of my life to making house cleaning easier along with making
Why prepare an apron before you need it?
Some cleaners and owners do not use aprons because they think “It just gets in the way.” Actually, that could be true. An apron is
ISSA Director of Government affairs states “Make hiring easier with training”
John Nothdurft, Director, suggested focusing on retention. “Retention is critical now. Make the position less of a job and more of a career.” I
What is a bath cleaning process and how do you teach it?
A defined process allows you to perform routine work more accurately and efficiently, reducing the time required for routine tasks. Cleaning a regularly used bathroom
What do baking and cleaning have in common?
They both need to have the right recipe and that recipe needs to be followed exactly in order to always produce a 5 star product.
A complete online training manual with YOUR supplies will change the way you train
A complete online training manual with YOUR supplies will change the way you train because it eradicates many of the logistical challenges related to targeted
How can our house cleaners manual turn into your cleaning manual with your supplies?
The second reason you need the House Cleaners Training Kit is it is not every house cleaners training kit. It is the kit used at
What is inside of the House Cleaners Training Kit that you need and cannot get anywhere else?
#1 Speed of training. Get them trained fast so they are cleaning fast. Weed out those that do not like cleaning BEFORE they cost you
SHARPEN YOUR CLEANING TRAINING SAW
Most of you do not remember Stephen Covey’s book 7 Habits of Highly Successful People. It is a book designed to lead your life in
Have you documented your cleaning process and procedures? Should you?
Over the past 13 years I have trained literally 1,000s of owners, managers, trainers and cleaners and visited more than 50 offices across the US